Interview with Dublin City FM on Tales from Aulora

listen to ‘Interview with Dublin City FM on Tales from Aulora’ on Audioboo

Interview with Declan of the morning show on East Coast FM

listen to ‘Interview with Declan of the morning show on East Coast FM’ on Audioboo

Review of The Goat or Who is Sylvia

Stevie in The Goat states that life is supposed to run in a straight line when she learns that her husband is in love with Sylvia, who also happens to be a goat. There are some things that a woman can get her head around, be it infidelity with another woman or the loss of love, but to be told by her husband of 25 years that he loves her and a goat on an equal basis is something that Stevie cannot comprehend or the audience for that matter.

When genuine customer service goes a long way

On the 6.35pm train from Heuston-Dublin to Waterford there is a catering attendant who is the epitome of customer service. I regularly see him pushing the food and drinks trolley up and down the aisle with a cheery smile and a genuine demeanour that lifts just about any bad mood. In these days of self service, automated robotic service, carousel-moving-shove-the-goods into the bag as fast as you can service or the 'do I have to deal with you' service, he is a beacon of light in the rise of fake and declining customer service.  In particular his genuine customer service this evening really lifted me and when he wished me a lovely weekend despite me declining a sale of tea or coffee I wanted to thank him for treating me with a bit of decency because I needed it after the bus journey I had just endured.